delivery of services’ in Delhi from
According to officials, 40 services, including caste and income certificates, learners’ and permanent driving licence, marriage certificates, ration cards, transfer of ownership of a vehicle, old age and handicap pension scheme, and new water and sewer connections will be available at the doorstep for an additional fee of Rs 50.
Making the announcement on Twitter on Friday, chief minister Arvind Kejriwal called it a “revolution in governance”. “Doorstep delivery of services: A revolution in governance. A big blow to corruption. Super convenience for people. Happening for the first time anywhere in the world. Starts from September 10 (sic),” the CM tweeted.
The Delhi cabinet had approved the scheme in November 2017 but the government later charged lieutenant governor Anil Baijal with stalling it. The LG’s office approved the project in January 2018.According to a senior government official, VFS Global, one of the biggest visa and passport service providers in the world, will run the doorstep services in Delhi. The company, he said, has set up a call centre and appointed ‘mobile sahayaks’, who will go to the households for collection of documents at the appointed time and carry devices to collect biometric data, too.
The applicants will have to call the helpline number 1076 to place the request for a service and the call centre will give the list of documents the applicant will have to provide for that particular service.
The applicant can fix the day and time when he wants the mobile sahayak to visit his house to collect the form, documents and the fee, said the official. Once the document is ready, it will be sent to the applicant through Speed Post.
According to officials, the service will ensure that the applicant does not have to visit the office and stand in a queue to apply for the service. However, the applicant will have to visit the office once for certain documents, such as a driver’s licence, where his physical presence is a must.
“The service will be available from 9am to 9pm on all days, including Sundays,” an official said. “We are planning to add 60 more services in the next few days.”
LG Baijal had initially sent back the proposal to the government for reconsideration. He had argued that the proposal in the present form had implications on “safety and security of women and senior citizens, possibility of corruption and bad behaviour, breach of privacy, loss of documents and adds unnecessary expenditure on government and people”.
He had also said 35 of the 40 services being offered in the first phase were already online.
Baijal had suggested that a better model be put in place that provides for full digital delivery of services and facilitates access to bridge the “digital divide”.
The AAP government had, however, argued that despite most services being digital, there were long queues at government offices and people were suffering.